Terms

1. Who we are

bookofmypet.com is a service of Solid Software B.V., Rümkelaan 32, 3571 XW Utrecht, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 94194432, VAT number NL866673520B01. You reach us at support@solid-soft.nl; we reply within five working days at the latest.

Solid Software B.V. is also the manufacturer of the hardcover within the meaning of the EU General Product Safety Regulation (Regulation (EU) 2023/988): we have the book printed and market it under our own name. The order number identifies the book.

2. What these terms cover

These terms apply to every order on bookofmypet.com. By ordering you accept them. You can save or print this page.

3. What you buy

The eBook: a 28-page book about your pet, made from the name, the photos and the answers you give. You read it at a private link and can download it as a PDF file. You can also make a share link: anyone who has it reads the book without being able to change it; you can stop that link at any time. The book stays available until 2 years after your last visit to the book, and another 2 years each time you keep it (section 11); then we delete it together with the photos. Download the eBook within that time. The eBook is digital content within the meaning of consumer law.

The hardcover: a printed copy of the book as it stands when it is printed, 20 by 20 cm, 28 pages, hard cover, shipped to the address you give. You buy it together with the eBook, or later on its own from the eBook. The hardcover is a good made to your specifications.

4. How your order is formed

You type your pet's name and choose one photo, then give your e-mail address; we send the private link to the book there. You answer eight short questions, add photos and answer one question per photo. You may skip any question. Everything you enter is saved under that link.

The free preview. At the end of the questions you can ask for a free preview instead of paying at once. You confirm your e-mail address with a code we send there. We then make the whole book and show you the cover, the title page and three spreads; the other pages open only after payment. The preview is free and without obligation. Before paying, you can once go back to the questions, add answers and photos, and have the preview made again; it replaces the first. There is one free preview per e-mail address, one more for every eBook paid for with that address, at most three per internet connection a week, and a fixed number per day that grows with the day's orders; when none is left, you pay at the end as described below. We make no free preview for an address of a disposable e-mail service. If you then pay on the page of the preview, the contract is formed when your payment is confirmed and the whole book you saw opens at once, without being made again.

At the end you choose the hardcover with the eBook, or the eBook alone, and pay through Stripe, for example by card. The contract is formed as soon as your payment is confirmed; Stripe sends you a payment receipt with the order number, and the book is made at once. It is ready after about ten minutes. You read it and change what you like. If you chose the hardcover with it, it is printed only when you click "Print the hardcover" on the book page (section 8). If you chose the eBook alone, you can order the hardcover later; that is a second payment through Stripe, and it is then printed at once.

The order is placed in English. We do not store the contract in a place you can reach later; keep the payment receipt, the e-mail with the link and this page.

5. Price and payment

The eBook costs €6.99. The hardcover with the eBook costs €34.99 together; on its own, ordered later from the eBook, the hardcover costs €29.99. Shipping is included in both. The gift (section 12) costs €34.99, or €6.99 for the eBook alone; the card by post costs €3.99. All prices include VAT. A discount code applies to the eBook and the gift, not to the hardcover.

Payment runs through Stripe; we do not receive your payment details.

6. How the book is made

The words are drafted by an AI model (Claude, by Anthropic) from your answers, under a fixed brief: nothing invented, no clichés. The drawings are made by an AI image model (Cloudflare Workers AI) from the photo you chose. We do not read along.

You read the book and can change every page: edit the words, have a page rewritten with a note, swap a photo, have a drawing made again. Once per book you can go back to the questions and photos and have the whole book made again at no charge; the new book replaces the old one, with its changes. A hardcover already being printed stays as it was when it was printed. You are responsible for what the book says at the moment you have the hardcover printed.

If making the book fails for a technical reason, we try again. If the book is not ready 48 hours after you asked for it to be made, we refund the full amount at your request.

7. Right of withdrawal

The eBook. When ordering, you expressly ask us to start making the book at once and declare that you thereby waive your right of withdrawal (article 16(m) of Directive 2011/83/EU, article 6:230p sub g of the Dutch Civil Code). We confirm this in the e-mail that says your book is ready. From that moment you can no longer withdraw from the order. This is also stated at the order button.

Paying for a book you saw as a free preview works the same way: you ask us to open the whole book at once, and it is delivered as soon as payment is confirmed.

The hardcover. The book is printed for you alone, with your photos and your words. For such goods made to your specifications the statutory right of withdrawal does not apply (article 16(c) of Directive 2011/83/EU, article 6:230p sub f of the Dutch Civil Code). You therefore cannot cancel the hardcover after payment. This too is stated at the order button. What happens to a paid hardcover that is never printed is in section 11.

If a right of withdrawal does apply in your case, use the form at bookofmypet.com/withdraw or write to support@solid-soft.nl.

8. Printing and delivery of the hardcover

A hardcover you buy together with the eBook, or that comes with a gift, is printed only when you confirm the delivery address on the book page and click "Print the hardcover". Until then you can keep changing the book, and the page says the hardcover is paid for and not yet printed. Three days after payment we send one reminder while it is not printed. A hardcover you order later on its own is printed at once: the order is the click.

The hardcover is printed by our print partner Gelato through a printer in or near the country of delivery and sent to you by post or parcel service. You receive an e-mail with the tracking link as soon as the book ships. Delivery usually takes about two weeks from the click on "Print the hardcover" or the separate order, and in any case no more than thirty days after it.

We deliver the hardcover in the Netherlands, Belgium, Germany and France. Shipping is included in the price.

Check the delivery address carefully before you pay or click "Print the hardcover". A book sent to an address you entered wrongly cannot be recalled or refunded.

9. Something wrong? Repair, reprint or refund

The eBook must be what you may expect. If the words do not match your answers, you change them yourself or have a page rewritten. If the eBook does not work technically, write to support@solid-soft.nl; we fix it or refund the full amount.

If the hardcover does not arrive, or arrives damaged or misprinted, write to support@solid-soft.nl with your order number and a photo. We send a new copy free of charge or refund the full amount, whichever you prefer. Report a defect as soon as possible after you notice it; within two months is always in time. You get a reply within five working days at the latest.

Colours on paper can differ slightly from your screen; that is inherent to printing and not a defect. Your statutory rights as a consumer always remain.

10. Your photos and words

You decide what goes into the book and you vouch for it: you have the right to use the photos and the words, people who are recognisable in them do not object, and the content is not unlawful.

Photos that are illegal, that sexualise a minor, or that show people without their agreement may not be uploaded. Every photo is checked automatically; a photo that does not pass is refused. We may refuse to make or print a book that breaches this article; you then get back what you paid for that book.

You allow us to process, print and ship the photos and the words, solely for your book.

11. How long the book is kept

The book, the photos, the drawings and the eBook are kept until 2 years after your last visit to the book: opening the book page, downloading the eBook, keeping it with the link, or having a hardcover printed or ordering one. A month before the end we send an e-mail with a link that keeps the book another 2 years; that can be repeated.

If there is then a paid hardcover that has not been printed, that e-mail names it, and on the page behind the link you choose: have it printed, keep the book, or, for a hardcover you bought together with the eBook, the hardcover's part back, €28.00. We transfer that amount within 14 days to the account you give; the eBook stays yours.

If you choose nothing before the date, we delete the book and record the hardcover's part, €28.00, as an amount we owe you. You can claim it at support@solid-soft.nl as long as your claim has not lapsed, five years after the deletion (article 3:307 of the Dutch Civil Code). For a gift with a hardcover this applies to the giver.

A book that was started but not paid for is deleted after one day when no e-mail address was given, and after thirty days otherwise.

A free preview that is not paid for is deleted, with the photos and the drawings, 30 days after you asked for it.

12. The book as a gift

You can give the book as a gift. For €34.99 you buy a gift that entitles the recipient to one eBook and one hardcover, shipping included, made and ordered by the recipient. For €6.99 you buy a gift that entitles the recipient to one eBook; the recipient can then order and pay for the hardcover as in section 5. The gift is valid for three years from payment; gifts sold with one year of validity also hold for three years from payment. You receive it as a link, with a card to print and an image for your phone; at your request we email the link with your message to the recipient, at once or on the day you choose.

The recipient makes the book as in section 4, without paying, and with a hardcover gift has the hardcover printed by giving a delivery address on the book page and clicking "Print the hardcover" (section 8). Sections 6, 8, 9, 10 and 11 apply to the recipient alike. The hardcover ships to the Netherlands, Belgium, Germany and France; if the recipient of a hardcover gift lives outside those countries, the recipient gets the eBook and we refund you €28.00.

Withdrawal. As long as the gift has not been unwrapped, you can withdraw from the purchase within 14 days of payment through the form at bookofmypet.com/withdraw; we refund the full amount and the link stops working. When ordering you expressly ask us to begin as soon as the recipient unwraps the gift and acknowledge that your right of withdrawal then lapses. A gift not unwrapped within three years of payment expires; a month before, we email you.

Card by post. For €3.99 we also send the gift card by post: folded, in a closed envelope, to the address you give when paying, in the Netherlands, Belgium, Germany or France. We hand it to our print partner at the latest on the working day after payment; within the Netherlands it usually arrives in 2 working days, in Belgium, Germany and France in 2 to 4. The card is printed for you alone, with your names and message; for such goods made to your specifications the statutory right of withdrawal does not apply (article 16(c) of Directive 2011/83/EU, article 6:230p sub f of the Dutch Civil Code). If you withdraw from the gift before the card is printed, we refund the card too.

A gift can be used once. Whoever has the link can start the book; give it to the recipient only. If the link is lost, email support@solid-soft.nl.

13. Liability

Our liability per order is limited to the amount of that order. We are not liable for indirect loss, such as consequential loss or a missed occasion. These limits do not apply to our intent or deliberate recklessness, and they never limit the rights the law gives you as a consumer.

14. Force majeure

In case of force majeure, such as an outage at the printer, at an AI provider or in the postal service, we may postpone performance. If it lasts longer than fourteen days, you may cancel the order free of charge and we refund what you paid for the part not yet delivered.

15. Changes

We may change these terms. The version on this page at the time of your order applies to that order; the version date is at the top.

16. Applicable law and disputes

Dutch law applies to every order, without prejudice to the mandatory consumer protection rules of the country where you live. If we cannot settle a dispute together, you may bring it before the competent court, as a consumer also the court of your own place of residence. If we reject a complaint, we tell you at the same time whether we are willing to take part in out-of-court dispute resolution.